If you're planning to stop using Portless services, this guide walks you through the offboarding process step by step. It covers what you need to prepare, how to request shipment of your remaining inventory, and what to expect before your account is officially closed.
Things to keep in mind
Offboarding may take several days, depending on warehouse capacity and your chosen shipping method.
Ensure your billing information is up to date to avoid delays in clearing invoices.
If you choose DDU, your recipient must be aware they’ll be paying for duties upon delivery.
Account closure is only confirmed after all goods have shipped and any balances are settled.
Step 1: Email Portless Support
Send an email to [email protected] with the following information:
Complete shipping address for your remaining inventory
Shipping method:
Priority Air (three to six days)
Standard Air (eight to twelve days)
Boat (up to thirty days)
Insurance:
Yes or No (If yes, include the price per unit)
Step 2: Wait for inventory confirmation.
Once we receive your offboarding request, we'll request a final inventory count from the Fulfillment Center.
Step 3: Settle outstanding invoices.
Our team will coordinate with Finance to check if you have unpaid invoices. If so, we'll notify you before proceeding.
Step 4: Arrange shipment
Once everything is cleared, we’ll instruct FC to prepare your inventory for shipment.
If you prefer to use your own freight forwarder, provide their contact information so we can coordinate with FC for pick-up arrangements.