This article outlines key details about the Portless fulfillment center located in Shenzhen, China. You'll find essential contact information, order timelines, and shipping capacity.
Location and contact details
Address: Portless, 4th Floor, Area B, Bay Area Digital Warehouse, Queshan Road 52, Longhua District, Shenzhen City, Guangdong Province, P.R. China
Zip Code: 518057
Contact Person: Kevin Wang
Phone Numbers: 13684962649 / 18589053663
USCI (Unified Social Credit Identifier): 91440300MASGM58K9D
Order fulfillment and handling time
Receiving hours:
Monday to Sunday, 9:30 AM – 5:30 PM China Time (Closed on Chinese public holidays)
Please allow at least one hour for unloading and inbounding shipments.
Order fulfillment cutoff (based on DST):
Orders received before noon China Time (9:00 PM PST / 12:00 AM EST) will be picked, packed, and handed off to carriers by 4:00 AM EST the next day (Monday–Saturday).
Example: An order received on March 9 at 11:00 AM China Time will be fulfilled and picked up by March 10, 1:00 AM PST / 4:00 AM EST.
Handling time:
1–2 business days
This may vary due to stock or syncing issues. The Portless Customer Success Team will reach out if delays occur.
Meeting packaging and document requirements
To ensure the successful inbound of goods, follow these guidelines:
Products must be added to Portless by following the steps indicated in the Adding New Products to Portless page.
Each item must be individually barcoded.
Each carton must be labeled with the corresponding SKU(s).
For shipments over 50 cartons, use a skid.
Email the packing list with the delivery date and tracking number to [email protected].
Map your SKUs with Portless on your selling platform (e.g., Shopify).
Allow 3 working days from the receipt of the packing list for the inventory to become available.
Packing List Template Instructions
Required: Packing List Template
Fill out the Inbound to fill out tab.
Use one row per unique SKU.
Fill in all bolded columns.
Include scannable barcodes (UPC or SKU).
Need help with barcodes? Reach out to the Portless Customer Success Team for support.
Addressing inbounding issues
If Portless identifies any issues during the inbound of goods, we will reach out to the point of contact from your brand or factory. Issues may include:
Incorrect quantity
Mislabeling (SKU or barcode)
Wrong products or packaging
Damaged goods
📸 Photo/video documentation is available upon request.
Next steps:
Affected SKUs will be set aside. Suppliers are expected to coordinate return logistics for inspection or replacement. Factory visits may be scheduled with the Portless team to resolve issues directly.
Shipping volume and carrier pickups
Average daily order volume: 4,000 – 5,000
Fulfillment capacity: Up to 10,000 orders per day
Carrier pickups: 2–3 times daily, depending on volume
Important reminders
Use your preferred transportation method to deliver goods to Portless. We recommend aligning directly with your supplier or factory to arrange the shipment. If you do not have a transportation partner, you can use Huolala to coordinate a truck delivery. Visit www.huolala.cn to schedule a delivery from the factory to the Portless warehouse.
No export documents are issued for non-bonded inbound shipments. If you require an export declaration, please reach out to Portless Support or your Account Manager to explore bonded warehouse options.
Avoid inbounding Alibaba orders directly to Portless. Instead, request direct invoices from your supplier with VAT.
Do not use OA (Open Account) payments for local shipments (suppliers based in China); they may trigger customs issues.
For Mandarin translated instructions, please visit: Inbounding - Nonbonded Warehouse (Mandarin)
For any order modifications, please refer to the Understanding Cutoff Times for Order Modifications article to know when changes can still be made.