Deliveries to India require a few extra steps due to local customs rules. To avoid delays, recipients must provide a valid ID and accurate contact details. This guide walks you through the key requirements and what to expect.
At times, the Portless Customer Success Team may request KYC documents or updated contact info. Quick responses help us clear customs smoothly and keep your shipment on track. You may also visit the Available Countries & Key Information page for more information.
Key concepts / Terms
KYC (Know Your Customer): A standard requirement by Indian customs to verify the recipient’s identity. This involves submitting a valid government-issued ID showing both date of birth and address.
Valid ID Documents (must show front and back):
Aadhaar Card
Voter ID
PAN Card
Passport
Process flow
The order is placed. The order is prepared for shipment and flagged as India-bound.
KYC verification required. If the recipient hasn’t submitted their KYC documents yet, we or our India-based logistics partner will request them.
KYC collection options.
Option 1: The Recipient can directly email their KYC to [email protected] or contact support at [email protected].
Option 2: You may collect the KYC from the recipient and forward it to our team promptly.
Submission review and clearance. Once received, the KYC is verified and used for customs clearance.
The order is delivered. Upon successful clearance, the shipment is released and delivered to the recipient.