This article explains the different ways to contact Portless Customer Support and when to use each option. If you need quick answers or direct assistance, the steps below help you choose the fastest and most effective support channel.
Using the Portless Help Center for quick answers
Before reaching out to Customer Support, we recommend checking the Portless Help Center.
You can:
Search for answers using the search bar
Browse articles by category
Many common questions already have step-by-step guides, which help you resolve issues faster without waiting for a response.
Submitting a ticket or sending an email
If you do not find an answer in the Help Center, you can contact our support team directly.
To submit a ticket through the Help Center:
Go to the Portless Help Center
Click Submit a request in the upper right corner
Fill out the form with the required details
To contact us by email:
Send your message to [email protected]
Estimated response time:
Within 24 hours
Using chat support for immediate assistance
If you need real-time help, chat support is available through the Merchant Portal.
To start a chat:
Log in to the Merchant Portal
Click the chat bubble in the bottom right corner
Chat support works best for urgent questions or quick clarifications. It is also available 24/7.