This article is designed to provide a step-by-step guide on accessing and navigating the Merchant Admin Portal for Portless. You’ll learn how to manage your account settings, monitor stocks, and leverage the various tools to optimize your business operations.

1. Open a web browser and go to the Portless Merchant Portal’s login page.

2. Enter your username and click Forgot Password below the Sign In button. This lets you receive a reset password email.

3. Once you’ve reset your password, you can now sign in.

After logging in, you're directed to the dashboard. It displays metrics such as the number of orders per month, the number of SKUs that are out of stock or low in stock, and order exceptions.

A menu with the following sections is on the right side of the dashboard:

1. The Orders tab allows you to view the list of all orders placed on your portal.

2. The top section of the Orders tab displays a categorized view of orders. You can see orders categorized as In Progress, Shipped, Delivered, Cancelled, and Exception. Click on each category to see a more detailed list of orders belonging to that specific status. You can also search for specific orders (by order number or customer name) using the search bar at the top. Head to the Tracking Orders Using the Merchant Admin Portal page for additional information.
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3. Clicking on an individual order in the list opens a detailed view of that order. This view includes information such as the order progress, order history, customer information, destination details, and delivery information.

4. The delivery section shows the tracking information for both the last mile and first mile delivery stages.

1. Clicking on the Products tab displays a view of all your SKUs with details such as their status (Out of Stock, Low in Stock, In Stock).

2. The top section of the Products tab has a categorized view, allowing you to filter and view products based on their status.

1. Navigating to the Inventory tab shows you the latest inventory, updated hourly. Similar to other tabs, the Inventory tab has a categorized view displaying SKUs as In Stock, Low Stock, and Out of Stock. You can utilize the search bar at the top to search for a specific SKU and view its inventory details.

2. The inventory dashboard also shows the specific quantity of each SKU broken down into On Hand, Committed, and Available.

1. The Settings tab provides you with a view of who in your company has access to the merchant admin portal.

1. Notifications. The bell icon at the top right part of the Merchant Admin Portal contains notifications related to your account.

2. Chat Support. Clicking the chat bubble icon at the bottom right connects you to our chat support for immediate assistance.

3. Support tab. Navigating this tab routes you to the Portless Help Center, where you can access helpful articles and submit a ticket to the Support Team should you need assistance.