Keeping your Declared Values or Cost of Goods (COGs) accurate ensures smooth customs clearance and correct duty or tax assessment. The Merchant Admin Portal lets you update this information quickly so your shipments move without delays.
Things to keep in mind
Every SKU must have an up-to-date Declared Value. It is essential for successful customs clearance, and it is your responsibility to maintain.
For shipments to the United States, the Declared Value equals your Cost of Goods. For shipments to countries outside of the US, the Declared Value is Retail. If you have multiple geographies that include the US (for example, US, UK, and Australia), we recommend entering the US Declared Value in our Portal.
Effective December 10 2025, Portless will not ship any SKU without an accurate Declared Value. Orders containing these SKUs will be placed on hold until updated.
When declaring values for packaging versus gifts, use this guideline: if the item is outer packaging for shipping, the Declared Value is optional. If the item is a gift included with the product, the Declared Value is required.
The Price Per Item field from Shopify or other platforms no longer feeds into the Declared Value. You must now enter the value directly in the new field on your Portless Portal Product SKU page.
Steps
Access the product details
Log in to the Merchant Admin Portal.
From the left sidebar, click Products.
Enter the SKU you want to update in the search bar.
Select the SKU from the results to open its product details page.
Edit the declared value
Go to the Customs & Duties section.
Click the pencil icon.
Update the Declared Value field.
Click Save to apply the changes.
Video Demo
Here's a short video demonstration:
Need more help?
For help reviewing or confirming your product data, contact your Account Manager at [email protected] or Portless Support at [email protected].