Once your setup and configuration are complete, your Portless Implementation Engineer (IE) will schedule your go-live call, the final step before orders begin shipping through Portless. This call ensures your inventory is live, your settings are correct, and your team knows how to monitor your first orders confidently.
Schedule your go-live call
Once your inbound inventory has been received and inspected, your IE will confirm readiness and schedule your go-live call. Calls are typically booked 12–24 hours in advance to align with both your team’s and our U.S.-based technical team’s time zones.
What happens during the go-live call
Verify inventory visibility
Your IE will confirm your inbound inventory is visible in the Portless merchant portal and synced correctly. If it has not yet been pushed to your ecommerce platform, we will complete that during the call.
Review configuration and routing rules
Your IE will walk you through your fulfillment setting, showing how orders are routed between warehouses and how to view these configurations in your portal.
Confirm order monitoring and tracking
We will demonstrate how to monitor live orders, view tracking numbers, and recognize when shipments are successfully processed.
Outline post-launch monitoring
Before wrapping up, we’ll explain how our Support and Account Management teams will monitor your first orders and when to contact us if something looks off. Resources will be shared on what to expect during your first week shipping with Portless.
What to expect after go-live
Once you are live, your Portless Support and Account Management teams will help you transition from implementation to ongoing support.
Your IE and Support team will actively monitor your first orders to ensure everything is running smoothly
If orders haven’t shipped within 24 hours, or if you notice any other anomalies (such as missing tracking numbers or routing errors), please reach out to your Implementations team member immediately.
After approximately one week, your IE will hand your account off to your Account Manager and/or our Support team for ongoing assistance.
🎉 Congratulations! Your Portless account is now live and ready to fulfill orders.
Recommended resources
Bookmark the following articles for easy reference after your go-live call: