Portless partners with Onward to provide Checkout+, a package protection program that offers coverage for delays, loss, and damage. This option can be enabled at checkout to provide added assurance for both merchants and customers.
Checkout+ helps you improve customer satisfaction, reduce support tickets, and even earn additional revenue, all with zero cost to you.
Things to keep in mind
Portless does not handle invoicing or payments. Onward manages these directly.
Why choose Onward
Customers pay for their own protection. You gain benefits without added expenses.
Increased average order value. Customers who add protection spend up to 15% more.
Reduced support tickets. Onward handles all lost, damaged, or delayed package claims.
Exclusive partnership benefits. Portless merchants receive:
25% revenue share from net premiums collected
Priority support from the Onward team
Delay protection (customers receive $10 store credit for qualifying delays)
White glove onboarding, profit from day one
Access the Checkout+ program
All active Portless merchants can view the Package Protection section in the Merchant Portal. From there, you can:
Review the program overview and benefits.
Click Learn More.
In the pop-up window, click Let’s Go to view the Package Protection Partnership Agreement.
Read, tick the I have read, understand, and agree to this Addendum box, and click the Start signing button to receive an introduction email connecting you, Portless, and Onward to start onboarding.
There are no setup fees, installation costs, or ongoing charges. Onward manages all payments and invoicing directly with you.
How it works
To get started, submit your interest through the Merchant Portal. Onward will contact you to review basic requirements, confirm eligibility, and schedule onboarding. During this process, Onward will complete the service setup; no merchant-side technical implementation is needed.
Customers can select package protection at checkout
Coverage activates once the order is shipped
Claims are submitted and handled directly by Onward
Merchants receive their portion of the associated premiums